Refund Policy

I want every client to be happy with the result. This policy explains what happens if something doesn't go as planned.

Before work starts

If you change your mind after paying but before I start working, you receive a full refund.

During the project

If you cancel a project that is already in progress, you are refunded the payment minus the work already completed, calculated at the hourly rate of $35 or by completed milestones, whichever is lower. I will show you a breakdown.

After delivery

If the delivered work does not match the agreed scope, I will fix it at no cost within 7 days of delivery. If I cannot deliver what was agreed, you receive a refund for the part that was not delivered.

Monthly maintenance

Maintenance plans can be cancelled at any time. Cancellation takes effect at the end of the current paid month; the current month is not refunded once work for that month has begun.

How refunds are paid

Refunds are sent back through PayPal to the original payment, usually within 5 business days of approval.

Contact

To request a refund, email [email protected] with your invoice number.