Emergency Website Repair: Site Down

Website down, white screen, 500 errors, database won't start, server under attack. Get it back online first, then find out why.

When this service helps

• Your website returns 500, 502 or 504 errors after a deployment or configuration change.
• A full disk, exhausted memory or a failed database prevents the application from starting.
• An attack or a sudden traffic spike makes the site unavailable.

How the work is delivered

1. 1.Assess the incident

   Check the affected services and recent changes. Confirm access, available backups and the safest recovery options.

2. 2.Restore service

   Agree a recovery action, such as a configuration repair, resource correction or rollback. Preserve available evidence and data before risky changes.

3. 3.Check and explain

   Verify the application and affected background services, then document findings and recommended prevention steps.

What's included

• Diagnosis of downtime, 5xx errors, crashes and timeouts
• Full disk, memory leaks, runaway processes
• Broken deployments and failed upgrades rolled back or fixed
• Database recovery (MySQL, PostgreSQL, Redis)
• Mitigation of active DDoS or brute-force attacks
• Post-incident report: root cause and how to prevent it

Not included

• Rebuilding an application from scratch
• Data recovery where no backup exists and the disk is gone

What to send with your inquiry

Include the affected URL, when the outage began, your hosting provider and any recent changes. Availability and the recovery approach are confirmed before work starts.

Common questions